What is a behavioral question, and how does the STAR method help you answer it?
Suggested answer
The interviewer wants to know whether you can tell a real story with structure and say clearly what you yourself did, instead of answering in generalities.
A behavioral question is one of the form "tell me about a time when…": you ran into a conflict in a team, hit a hard bug, made a mistake. The interviewer uses your past behavior to predict how you will work in the future. There is no right answer you could check with a test, so how you tell the story decides the impression.
STAR is a four-part frame for telling it:
- Situation: a short background, enough to understand what was happening.
- Task: your responsibility in the situation, that is, why this was your job.
- Action: the specific steps you took, using "I" rather than "we", because the listener is evaluating you.
- Result: what happened afterwards, ideally measurable with numbers, plus what you took away from it.
Common mistakes are spending too long on the background and too little on the Action, talking about the whole team instead of your own part, and forgetting the Result or giving a vague one like "things got better." A good way to prepare is to have about three real stories ready, each written as four STAR lines, and then pick the one closest to the question instead of thinking up a new one.
An important point to make: don't memorize the wording, and don't invent numbers. You only need to remember the four lines of each story, tell them differently each time, and use only numbers you actually have.
Bonus points: mention that for questions about weaknesses or mistakes, you tell one real thing together with what you did to fix it, instead of a "weakness" that sounds safe, like "I'm too much of a perfectionist."